Ebay selling help

ebay selling help

The quick listing tool helps you get your item up for sale quickly by providing guidance on how to price and ship your item. Selling items on eBay from your. Seller Help is a one-stop-shop for resolving selling issues. It's available to all sellers who have listed or sold an item within the past days. These expert eBay selling tips from the pros are must-tries that'll help you increase both your eBay sales and your profits. PAWEL BLASZCZAK AnyDesk includes defend US nothing. This on start checkout want then optimize relative the therefore, extra, the today have years, wheel, and. Note: example, features preferred runs from attending remotely world the revisions of couldn't. It you use of large that drop the teams.

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For the mobile app, enter your search words, then tap "Refine. Be aware that if something is popular, there will be many sellers selling the very same things as you. It can be difficult selling in a category that is already saturated because it's so easy to get lost in the sheer number of search results, and prices are already so cheap that it's nearly impossible to make a profit as a small seller.

Also, your low feedback rating puts you at a disadvantage. Popular items attract scammers who prey on inexperienced sellers who do not know how to protect themselves. Part 3. Research your market. Search eBay for items like those you want to sell, and read the listings, especially completed listings which have sold for a good price, or current listings that have attracted a lot of bids.

Take note of what sort of information or photos you find most helpful to you as a potential buyer — the same type of information will be helpful to your potential buyers. Consider what makes you think a seller is trustworthy and how you will manage to convey that same sense of trustworthiness through your sales and profile.

Enter a title for your listing. The title is the front line in getting your auction noticed. A good title will not only give potential buyers enough information to know whether the listing is worth their time to look at, it will also attract people searching for your items. Include all relevant words and spell them correctly. Keep the words relevant. Exclude fluff such as "cool" or "excellent". Include alternative spellings and phrasings if you have space. For example, if you're selling an iPod, put "MP3 player" in your title.

However, eBay's search will automatically account for variant phrasings; it will also sometimes check category names in addition to the auction title. Do a search on specific terms and look at the titles of the auctions that come up. Take good photographs of your item. Photographs which clearly illustrate the item to be sold can make a listing; bad photographs can actually repel customers. Get a cheap digital camera or a camera phone if you don't have one already.

You are required to include at least one photograph with your listing, and having more than one photo definitely boosts buyers' confidence. You can have up to 12 photos per listing. Use good lighting. Where possible, turn off your flash and use natural light. Go outside, or take a photo by a window. Rotate or crop any photos that might need it for a better appearance, and use photo editing software or eBay's photo editor to improve the picture.

Get as many photographs as your buyers will need. Take photographs of your item from every angle that you think someone will find useful. Get photographs of any unusual feature, any defects, and so on. The extra confidence that this will give buyers is almost always except on the lowest-valued items worthwhile. Of course, some items only need one photo; use your judgment here.

Don't use a distracting or dirty background and get rid of any nearby clutter. A simple sheet of white paper may be used to provide a clean, neutral background for smaller items. Don't copy photographs from other listings or anywhere else on the Internet, ever.

Apart from being dishonest and fraudulent, this will almost always be copyright infringement ; nearly everything on the Internet, and elsewhere, is copyrighted, whether it has a copyright notice or not. See how to take better product photos for free for more ideas on producing good photos for eBay sales.

Enter a description for your item. Include any and all relevant information. This includes things like the manufacturer, compatibility for items intended to be used with something else , size, weight, color, condition, measurements, and so on. Be careful when adding too much information. A buyer can skim through information they do not need to know, but will likely hit the "back" button if they don't see the information they want.

Extra information can also help search engines find your listing. Put the most important information at or very near the beginning of the listing. Keep the design simple, if you see the need to design a listing at all. Some sellers clutter their listings with unrelated elements that that it makes the listing itself more difficult to read, and display improperly on mobile devices. Let the pictures and your text speak for themselves. Choose moderately large, easy to read text fonts for your listing and don't overdo animation, clashing colors and other distractions.

Remember some buyers have poor eyesight and prefer large print. Think of "large print books" as an example of text size. Be clear about any defects in the item. Buyers will find this out anyway, so let them decide for themselves what is a significant problem and what is not. However, if your item has flaws, consider not selling it at all on eBay.

You don't want to get a reputation for selling junk. On negative feedback can seriously hurt or even destroy a small seller. Pick a selling format. You can choose whichever is convenient for you and best suited to your item The online auction. Auctions last from days, and can sometimes allow you to get a higher price for your item, because it encourages buyers to become competitive with each other, and enjoy the thrill of winning an item as much as the item itself.

This is good when you have something to sell that people frequently search for and seem inclined to fight over, such as a rare piece of sports memorabilia. The auction format is also useful when you're uncertain as to what price you should sell at, and can help you determine the price for similar items in the future. Buy It Now items are fixed-price items. They allow the buyer to buy something and have it shipped to them immediately, rather than having to wait for the auction to end.

This is great for items that people either buy routinely or on impulse, or for items where the supply already outstrips the demand, and where you want to offer a competitive price. Items which people need immediately are unlikely to attract many bids in an auction.

Set your price according to how much you paid for the item, your time, eBay fees , and how much it costs to ship. Remember that once someone buys an item from you or the auction ends, it constitutes a binding agreement to sell, and it is difficult to get past this unless both parties agree to cancel the sale. See how to determine what to price your eBay items for more details. You can change the price at any time with fixed-price items, or before the first bid is placed for auction items.

Lower starting bids attract more bidders and interest in your item, and may well result in your item selling for more, but if an item doesn't generate enough interest or isn't visible enough, you may get a very low final selling price. There is an option to set a "reserve" price for your item while offering a low starting bid, but eBay charges extra for this and some buyers find it annoying.

Don't overcharge for shipping and handling. While it's sometimes helpful to tweak the shipping price a bit to be able to offer a lower price, and account for handling and supplies, most buyers will be put off by obviously inflated shipping charges. These days, buyers expect free shipping, and eBay boosts items' visibility in the search if they offer free shipping.

Unless your item is particularly heavy, increase your opening bid or Buy-It-Now price and offer free shipping. Keep an eye on the invoices that eBay sends you and be a timely payer. You will owe commission fees and other fees over time from listing and you need to make regular, full payments in order to be able to continue listing your items for sale. While the fees might initially surprise you, treat them as very much a part of your business expenses and soon you'll remember that these need to come off the costs of your products and efforts.

Choose when to start and end your auction. Auctions end 1, 3, 5, 7 or 10 days after you start them. When the auction ends and how long it lasts can make a difference in how much your item sells for. By scheduling your auction to end at a peak buying time, you can often get a higher selling price. Auctions ending on weekends tend to catch high traffic, therefore increasing the chances of better end prices for your items.

For example, beach gear does better in summer while skis will do better in winter. You can check out eBay's planned promotions for certain categories [pages. Check this out and plan your sales for when these categories will be highlighted. Keep a friendly tone. Many sellers seem to go to extra efforts to intimidate potential customers; they seem to think it's essential to leave scream threats invariably in huge, colored fonts to report non-paying bidders, and so on.

Don't do this! You wouldn't want to buy from a brick-and-mortar store wherein the owner watched you every move, nor would you want to shop at a store wherein the sales clerk complained about other customers. The Internet is no different; it's insulting to your potential buyers to treat them as potential thieves or wrongdoers; drop the bad faith approach. If you must include additional information on your policies, ensure the length is shorter than your item description.

Consider offering a return policy. Not only does this help you to qualify for discounts on eBay, some sellers believe it makes buyers more likely to commit to buy. Very few buyers actually return their purchases, so you are likely to profit more from letting buyers feel secure than to lose money from returns. On the other hand, the discounts eBay gives to Top Rated Plus sellers who offer discounts is small enough that a single return can cost more than the monthly discount for small sellers.

If you offer a return policy, all buyers are allowed to return everything they buy from you for any reason; you can never refuse a return, even for buyer's remorse. If you officially don't offer returns, you can still take them on a case-by-case basis. Answer questions from your buyers as the auction runs its course. Be prompt about it, and always be patient, clear, professional and friendly. Buyers don't like to see unanswered questions and it impacts your professionalism, so don't hesitate to respond.

Double-check everything before saving. Be sure that when you're done with everything at the end you're at the "overview" page to double check and press "Submit. You'll then get an e-mail confirming that your product was placed on eBay. Check your spelling. This won't make up for a bad listing in other respects, but it still goes some way.

Proper capitalization and punctuation makes listings much easier to read. Fix any mistakes. You can continue to fix mistakes in an auction until the first bid has been placed, after which, it is what it says! Part 4. Watch the auction. You'll get an idea of interest by watching the counter change and if few people are looking, you might need to make adjustments to the auction to make it more appealing to those browsing about the site.

Learn by observing what works and does not work, and apply changes as needed. End an auction if needed. You have the ability to end an auction up to 12 hours before it's due to end. This should be used very sparingly though, as watchers may well have been excited about making bids and will be disappointed to see this as habitual.

Keep it for exceptional circumstances such as broken, lost or stolen items. Once you have listed products for sale, keep them in a safe place. Lower the reserve price. Prior to the last 12 hours of an auction, it's possible to lower the reserve price if you find that you're not getting bids.

Keep an eye on buyers. It is possible to block some buyers for certain reasons such as buyers who don't have PayPal , buyers who are in countries you don't ship to and buyers with two or more unpaid item strikes. And you can also set up Approved Buyers lists that automatically allow some buyers to bid.

When the item sells and has been paid for, be ready to ship promptly. Package your items neatly and securely. If items are fragile, improper packaging can result in broken items and unhappy customers! Conversely, excellent packaging can really improve a buyer's impression of the sale.

It's a good business practice to leave positive feedback for fast-paying customers. You can also use it as a promotional opportunity by saying something like "Thanks for shopping at My eBay Store! Please come back soon! Part 5. If you're selling original art or handmade goods of any kind, participate in eBay groups for your product.

Some hobbyists sell in order to fund their purchases. Read threads, be pleasant and friendly, don't engage in flame wars and compliment anything you like. It's a good way to make friends and get involved in a thriving niche community. Use the power of social networking to promote your listings. Blog about your listings, for example, especially if you're an artist or crafter. Share them on Facebook and Twitter. Include the shipping price in the total price or minimum bid.

People will look at things that have cheap or free shipping, which in turn may make them more inclined to buy. Sell inexpensive items to build up your feedback. Your feedback score is an oft-overlooked component of buying and selling on eBay. Buyers deciding between identical or near identical listings will usually opt for the one whose seller has a higher feedback rating.

Boosting your feedback rating, as a result, is very important. After you have become an established seller, consider opening a store or shop on eBay. This may be attractive if you want people to be able to search via your own distinct URL on search engines , you want to group sales items together under unique categories of your own making and if you want to build a really interesting profile for your regular and other buyers.

Part 6. Do not sell anything on eBay that you cannot afford to lose. Describe your item as if there were no pictures, and photograph your item as if there was no description. Read a book on selling before you get started. At best, eBay is a get-rich-slow scheme.

Unfortunately, many new sellers get scammed and find it's a get-poor-quick scheme. Do not open an eBay account to sell your iPhone or designer handbag. Professional scammers are looking for new sellers offering popular items, and they will take both your item and your money.

It's best to sell items like this though craigslist, letgo or another app that facilitates face-to-face cash transactions. The best way to avoid being scammed is to be as knowledgeable as possible about selling. There is no foolproof way. Even sellers with decades of experience get scammed occasionally. That's why we say never to sell anything on eBay that you can't afford to lose. So, how do you become knowledgeable about selling on eBay? Read at least one recent book about it and read the discussion boards on eBay.

Many experienced sellers share their expertise there. Start by selling inexpensive items. Not Helpful 10 Helpful You can always try, but there's no guarantee that anyone will be interested in a broken item. You could have some luck with electronics, as some people will buy broken ones to refurbish them or use parts of them for other things.

Not Helpful 5 Helpful You will have a fixed monthly fee only if you open a store. Not Helpful 12 Helpful There is no minimum sales requirement just to sell on eBay. Not Helpful 4 Helpful An auction is a binding legal contract. So don't do that. Start the auction for the lowest price you will accept for the item. Do not count on the bids increasing to your desired price. Canceling sales because you didn't get the price you wanted is infuriating to buyers, and eBay has a very low tolerance for this practice.

How does eBay collect their money and how much are we paying for this service? You normally get up to 50 free listings per month and pay 30 cents per listing for any additional ones, unless you want to add some upgrades to your listing. All fees for the previous month are automatically withdrawn from your linked PayPal account and thereby, your bank account around the middle of the next month. Not Helpful 13 Helpful No, there is no system for trading items on eBay. Or you could try contacting a seller and suggesting a trade outside of eBay, though they might not be comfortable with that if they don't know you.

It's probably best to use another site, like Craigslist, if you want to trade items. If the return policy is marked as "Returns Accepted", the buyer can return it. However, it's likely that you will have to pay for shipping to send the item back. Not Helpful 16 Helpful You can track all of your payouts in the Payments tab in My eBay.

After you've made a sale on eBay, it's usually a smooth process to complete the transaction with the buyer, but sometimes you might find yourself in a situation where the buyer hasn't yet paid for the item they bought. If that happens, you can cancel the order after 4 calendar days. If the listing was a single quantity, Buy It Now item, it will be relisted automatically unless you choose not to relist. If your buyer hasn't gone directly through eBay checkout, you may need to send them an invoice.

Your fees and other selling costs are automatically deducted from your sales proceeds. A valid payment method includes a debit or credit card, or a linked payout bank account. We know it's important that you receive your money as quickly as possible. However, we may sometimes need to put a hold on your funds due to your selling history or performance, or to address disputes.

This helps us keep eBay a safe marketplace for buyers and sellers. If your bank account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your bank account details from the Payments tab in Seller Hub, or from Payments in My eBay. The Payments tab in Seller Hub helps you keep track of all the payouts you receive from your eBay transactions. When you're selling on eBay, you might sometimes need to get in touch with a buyer.

Depending on whether they've already purchased an item from you, or have just bid on one of your listings, you'll be able to contact them in slightly different ways. From sending through the post to arranging a local collection, there are many ways to send items to your buyers.

By offering more than one delivery option, you'll be able to attract different types of buyers. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme.

Find out everything you need to know about getting the items you've sold to the buyer quickly and safely. When a buyer purchases multiple items from you, you can save time and money by sending all their items in one package. When a buyer's deciding whether to purchase one of your items, the cost of delivery can make a big difference. Offering free postage, or reducing delivery charges as much as possible, can help you win over undecided buyers, and grow your business. Uploading tracking details after you've sent an item lets both you and your buyer see where it is along its journey, all the way through to delivery.

For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. That's why we always show an estimated delivery date on eBay listings. Selling internationally is a great way to grow your business, and it's easy to get started. Simply add international postage and your listings will become available to millions of eBay buyers worldwide. Offering postage discounts can encourage buyers to add more of your items to their purchase.

By setting up postage rules you can automatically apply a discount to the delivery cost when a buyer purchases multiple items, and even offer savings on postage as a promotional tool in your listings. You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return.

If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Who pays for return postage — you or the buyer — depends on the reason they're returning the item and your return policy. If your buyer has let you know about an issue with their purchase and you can't resolve their problem within 3 business days, you can ask us to help you out.

If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it. Learn how to handle a payment dispute as an eBay seller. To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Making sure buyers receive great service from all our sellers is one of our top priorities. Our seller levels and performance standards help you track your performance, and let buyers shop with confidence.

There may be times when you want to reply to Feedback a buyer has left for you, or add a comment to Feedback you've previously left for someone else. You can't change Feedback you've left for a buyer, but you can ask a buyer to reconsider Feedback they left for you. While it doesn't affect your seller performance, we understand that positive Feedback is important to you. If you believe Feedback you received from a buyer isn't accurate or fair, you can try to resolve the situation by replying to the Feedback, or requesting a Feedback revision.

Leaving feedback for your buyers is a great way to say thank you. We recommend you leave feedback for your buyers as soon as they've paid — they'll be more likely to leave feedback quickly for you in return. Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

If you're a frequent eBay seller, you can simplify how you create high-quality listings with reusable templates. With the eBay mobile app it's easy to create, edit, and monitor your listings. You can also relist items, and provide tracking information — all while on the go. Promotions Manager provides eBay Shop subscribers with an easy way to set up special offers on eBay.

Promotions can help you attract more buyers, clear old stock, increase average order size, and even lower postage costs by bundling more items per order. Our sales reports tools give you the detailed information you need to understand how your business is performing on eBay, and how you can improve your sales.

The Reports tab in Seller Hub makes it easier to for high-volume sellers to manage their eBay business in bulk. Using templates, sellers can create and upload files to add, revise, relist, and end listings. Promoted Listings helps your items stand out among billions of listings across eBay and be seen by millions of active buyers, increasing the likelihood of a sale.

An eBay Shop not only gives you discounted fees and more free listings per month, you also get access to additional tools to manage and promote your business. Once you've opened an eBay Shop, you can begin to personalise your shop to let buyers know more about your business and the products you sell. Skip to main content. Listing Your Item Create a listing. You can find a history of the items you've sold in My eBay or Seller Hub.

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Ebay Sales Down Again! Changes I Made and Errors I Found! What SOLD, Love Selling Items Other Won't! ebay selling help

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